Shipping Frequently Asked Questions

How do I checkout my Order?

You can checkout as a guest, by following the prompts in the shopping cart.  The shopping cart can be accessed in the top menu bar, or as you click through to checkout an item.

You can also create an account and check out while logged in.  Either way you will be able to access your order details as they are updated.

How Long Will Shipping Take?

In most cases items will be delivered within 3-4 weeks. Once your order is received it begins processing immediately and is scheduled to ship.  From the time we receive your order, it usually leaves the warehouse within 3-5 days.  Shipping time varies depending on your country.  Please allow 2-4 weeks for delivery.

Do you Combine shipping on Multiple Items?

Shipping is calculated on a per-item basis, as we ship from multiple locations – it’s all taken into consideration and applied instantly while you checkout.

I Ordered More Than One Item, and Only Received One Or Part Of The Package. Why Is That?

We may ship your items out in separate groups depending on their location.  If you only receive part of your bundle, hang tight, the rest are on the way.

I Placed An Order But I Didn’t Receive A Confirmation Email … What’s Going On?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

I Want To Change My Order / Address, Can I?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

I Have A Question On My Order Or In General That’s Not Answered Here… How Can I Get Help?

Please contact us and we’ll respond as soon as we can.